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Exchanges: Exchanges or store credit of normal stock items must be made within 30 days of purchase.
Refunds: Refunds will be honored within 30 days of purchase with the original method of payment. Refunds on check purchases will be given after 20 business days. Returned merchandise must be unused, in original condition, and where applicable, in the original gift box with all warranty cards and instruction booklets intact.
Special Orders: Special order items are not returnable or exchangeable. Special orders are defined as: 1.) Any non-inventory purchase. 2.) Any stock item custom made or altered at customer request.
Repairs: All repairs are valued at $100.00 or less, unless otherwise declared. It is the responsibility of the customer to provide proof of appraised value or sales receipt on any item for repair if needed. After 90 days of drop-off by the customer, items with be considered abandoned and will be sold or scrapped for repair, storage, and processing fees.
Layaways: Layaways are for up to 6 months. All layaways require a minimum deposit of 20% and a minimum of 10% or $50.00 payment (whichever is more) once a month; otherwise, merchandise will be returned to stock. Canceled or forfeited layaways are subject to a 20% or more restocking fee. Store credit will be issued for payments made after fees are deducted.
It is our policy to provide our customers with the best possible service. We have designed the preceding policies for the convenience of our customers. If at any time special arrangements need to be made to assist you, please let us know. We will do our very best to accommodate you.
Online Purchases: Online purchases will only be accepted in the form of USD currency. Purchases will only be shipped to confirmed U.S. addresses.